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Standard Terms and Conditions
v. 1.33
These
Standard Terms and Conditions shall govern the relationship between you
("Customer") and Need High Speed, Inc. ("NHS").
1. Services.
(a) Upon acceptance of these Terms and Conditions, NHS will provide Customer
with a right to send and receive Internet transmissions through NHS's
proprietary facilities (the "Services"). (b) The Services shall only be used in
conjunction with stand alone data devices. (c) NHS shall retain all right, title
and interest to the Services including all copyrights, trademarks and all other
intellectual property rights thereto. Customer shall not, copy, distribute,
sell, disclose, lend, transfer, convey, modify, decompile, disassemble or
reverse engineer, nor allow any third party to copy, distribute, sell, disclose,
lend, transfer, convey, modify, decompile, disassemble or reverse engineer any
Equipment, as defined below, software or other material provided under these
Standard Terms and Condition for any purpose whatsoever. Any and all copyright
notices and other proprietary legends shall not be removed from the Equipment,
software or other material provided in connection with the Services. No use of
trademarks is granted hereunder. Customer shall not grant any sublicenses,
leases or other rights in the Services to any third party. All rights not
expressly granted under these Standard Terms and Conditions are retained by NHS.
2. Charges
and Payments.
(a) For Services provided and any other charges, including but not limited to
rentals, during the period that Customer signs up for the Services, Customer
shall pay NHS in accordance with Section 2(c). NHS may, at its sole discretion,
change its rates for the Service at any time upon 30 days prior written notice
to Customer. (b) All applicable excise, value added, utility, sales or use
taxes, if any, shall be billed to Customer as separate items and shall be paid
by Customer, or, in lieu thereof, Customer shall provide NHS with a tax
exemption certificate acceptable to the taxing authorities. (c) On a monthly
basis, NHS will either send an invoice to Customer or make a charge against the
Customer's credit card. For purchase order and pay-by-check Customers, payment
shall be made in full by Customer upon receipt of invoice. Any invoiced amount
not paid within 30 days of the date on the invoice shall bear interest at the
rate of 1.5% per month, and an administrative late fee of $30. Charges based
upon actual use of the Service shall be invoiced in the month following the
month in which the charges were incurred. All amounts invoiced shall be deemed
accepted and undisputed by Customer unless Customer notifies NHS, as specified
below, within five (5) days of an actual and bona fide dispute and provides NHS
with documentation sufficient to support such dispute. (d) For purchase order
and pay-by-check Customers, payment shall be sent to Need High Speed, Inc., 3495
S. Otis Ct., Lakewood, CO 80227. (e) Customer acknowledges that NHS will
periodically be charged by its service providers and that NHS will then bill
Customer for such charges if applicable ("Usage Charges"). Customer agrees to
make payments for such Usage Charges in accordance with Section 2(c).
3. NHS
Plans.
Services shall be provided pursuant to one of the Customer service plans that
are specified in the Service Pricing section of the website. Discounts may be
offered from time to time.
4. Equipment
Return.
NHS may, during the Plan, for a fee or without fee, make available to Customer
various types of equipment, including but not limited to wireless radio,
antenna, and cable (the "Equipment"). Customer shall maintain such Equipment in
good maintenance and repair, ordinary wear and tear excepted. If service is
terminated, Equipment must be returned by Customer: (i) all returns must be made
at Customer's expense within 14 days from the date of Termination; (ii) all
returns must be made to the specified shipping location via first class mail
delivery or reputable carrier such as UPS; (iii) all Equipment must be returned
in good working condition, including all accessories/parts; (iv) each return
must have a valid Return Material Authorization Number ("RMA Number"); The
Customer may contact NHS's Customer Support department at the number specified
above for the issuance of a RMA Number; (v) upon the issuance of an RMA Number,
the Customer has 7 business days to complete the return (the "Return Period").
The RMA Number remains valid for only for 7 business days from issuance; For any
Equipment returned beyond the Return Period, Customer will be charged a
surcharge of $100 (vi) risk of loss to the Equipment shall remain with the
Customer until NHS is in physical receipt of the Equipment; and (vii) no damaged
Equipment shall be accepted for return or refund. (viii) Equipment not returned
within 30 days of Termination shall be charged at $1500 per installation.
5. Early
Termination Fees.
Customer may terminate Customer's membership by contacting NHS at (303) 942-0979
between 8:00am-8:00pm MST, Monday-Friday or by following the procedures
specified in the NHS website to request an RMA number. Service fees continue to
accrue until this RMA number is obtained. Customer agrees to pay in full any
termination fee associated with such termination. All NHS plans as specified at
the time of sign up to the Services require at least a one (1) year commitment,
and are month to month after the term. Early termination fees are 25% of the
remaining term. Month to month Services are not subject to early termination
fees unless Customer has been notified 30 days in advance of implementation of
such a fee. Customers choosing to terminate within the first 30 days are not
subject to early termination fees, but are still responsible for all
installation and de-installation expenses, including any install and setup fees
that were waived in conjunction with subscribers commitment to term of service.
NHS may offer special service plans at certain times, such as a "Special
Equipment Plan" and an "Service discount plan" These special service plans will
be subject to their own terms and associated early termination fees.
6. Customer
Licenses, Permits, etc.
Customer agrees to obtain any and all licenses, permits or other authorizations
required or may become required by the Federal Communications Commission
("FCC"), or other law enforcement for the lawful operation of terminal equipment
used by Customer in connection with its receipt of the Service. As of 1/1/2001,
no requirement is currently in place to the knowledge of NHS. Customer is
responsible for complying with all laws, permits, and covenants, with regard to
the Service. Customer warrants that they have the authority install, or allow
required equipment to be installed for Service.
7. Notices.
All general notices or other communications hereunder shall be deemed to have
been duly given by NHS to the Customer when posted on NHS's website. For notices
to an individual Customer, NHS shall at its option send notices via postal mail
service or e-mail. E-mail notices will be deemed given within 12 hours of
delivery by NHS. Customer shall provide any notices via confirmed delivery
postal mail services, or other services that provide tracking numbers, sent to
the following address: Need High Speed, Inc., 3495 S. Otis Ct., Lakewood, CO
attention: Accounts.
8.
Termination by NHS.
(a) If any payment is not made in a timely manner, as specified in Section 2,
NHS may (reserving cumulatively all other rights and remedies available to it at
law or in equity) at its sole option and discretion, and without prior notice to
Customer, terminate or limit the Customer's membership and/or Customer's access
to and use of the Services. (b) If Customer is otherwise in default of its
obligations under these Standard Terms and Conditions and such default continues
for 30 days after written notice thereof, NHS may, in addition to all other
rights or remedies available to NHS, terminate Customer's membership and/or
Customer's access to and use of the Services. (c) In the event NHS is prevented
from providing the Service by any law, regulation, requirement or ruling issued
in any form whatsoever by judicial or other governmental authority, or a notice
from a government agency or department indicates NHS is not permitted to provide
any part or all of the Service, NHS may immediately cease providing such Service
without liability to Customer. Nothing herein shall be construed to require NHS
to seek waiver of any law, rule, regulation or restriction, or seek judicial
review or appeal of any court order. (d) NHS may in its sole discretion and with
or without cause, terminate Customer's membership upon 30 days prior written
notice to Customer. Upon termination, NHS will immediately stop providing all
Services, including but not limited to sending of or delivering to Customer any
e-mails. NHS shall not be liable to Customer or any third party for any reason
for NHS's terminating the Services or the Customer's membership.
9. Security
As
with any Internet service, the data sent via the Services may be intercepted by
unauthorized third party's possessing certain types of equipment and/or
technology. NHS shall not be liable for any such unauthorized access by such
third parties. Customer assumes full responsibility for the establishment of
appropriate security measures (including, without limitation, the selection of
encryption, passwords and the like) to control access to Customer's equipment
and information.
10. Security
Deposit.
NHS shall have the right, from time to time, at its sole discretion, to require
Customer to deposit with NHS such sums as NHS deems appropriate to secure the
prompt and faithful performance by Customer of Customer's membership obligations
("Security Deposit"). NHS shall have the right, at its discretion, to apply all
or a portion of the Security Deposit in total or partial satisfaction of the
non-performance by Customer. The use of all or any portion of the Security
Deposit by NHS shall not deprive NHS of any other rights or remedies otherwise
available to NHS nor shall such use of the Security Deposit by NHS constitute a
waiver by NHS of Customer's non-performance. In the event that NHS should use
any portion of the Security Deposit pursuant to this provision, Customer shall
immediately restore the Security Deposit to its original amount, or such other
amount specified by NHS. Except as otherwise provided by law, NHS shall not pay
interest on any sums retained as a Security Deposit.
11.
Remedies; Limitation of Remedies; Exclusion of Warranty.
Customer's sole remedies for loss or damage caused by partial or total failure
of the NHS proprietary facilities or for delay or nonperformance of any Service
or Equipment, regardless of the form of action, whether in contract, tort
(including negligence), strict liability or otherwise, shall be, where
applicable, Customer's direct damages, if any, limited solely to the amount paid
by Customer to NHS pursuant to Customer's membership for the six month period
immediately preceding the claim that gave rise to the damages.
THE
SERVICES AND EQUIPMENT PROVIDED HEREUNDER ARE PROVIDED "AS IS" AND "AS
AVAILABLE" AND NHS MAKES AND CUSTOMER RECEIVES, NO WARRANTY WHATSOEVER, EXPRESS
OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT TO THE SERVICES OR EQUIPMENT. NHS
DOES NOT WARRANT THE ACCURACY OR RELIABILITY OF THE RESULTS OBTAINED THROUGH USE
OF THE SERVICES OR ANY DATA OR INFORMATION DOWNLOADED OR OTHERWISE OBTAINED OR
ACQUIRED THROUGH THE USE OF THE SERVICES. CUSTOMER ACKNOWLEDGES THAT ANY DATA OR
INFORMATION DOWNLOADED OR OTHERWISE OBTAINED OR ACQUIRED THROUGH THE USE OF THE
SERVICES ARE AT CUSTOMER'S SOLE RISK AND DISCRETION AND NHS WILL NOT BE LIABLE
OR RESPONSIBLE FOR ANY HARM OR DAMAGE TO CUSTOMER OR CUSTOMER'S PROPERTY. NHS
DOES NOT MAKE ANY WARRANTY PERTAINING TO ANY GOODS OR SERVICES PURCHASED,
OBTAINED, SECURED OR ACQUIRED THROUGH THE SERVICES OR ANY TRANSACTION ENTERED
INTO THROUGH THE SERVICES.
AS A
MATERIAL PART OF THE CONSIDERATION PAID BY CUSTOMER FOR THE SERVICE PROVIDED BY
NHS, THE PARTIES AGREE THAT NHS SHALL IN NO EVENT BE LIABLE TO THE CUSTOMER AND
ANY THIRD PARTY FOR ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL
DAMAGES (INCLUDING LOST PROFITS) DIRECTLY OR INDIRECTLY RELATING TO OR ARISING
OUT OF ANY SERVICE PERFORMED OR NOT PERFORMED BY NHS, OR FOR ANY OR ALL LOSS OR
DAMAGE DIRECTLY OR INDIRECTLY RELATING TO OR ARISING OUT OF A THIRD PARTY'S
UNAUTHORIZED ACCESS TO CUSTOMER'S DATA TRANSMITTED OVER THE NHS PROPRIETARY
FACILITIES REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT
(INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, AND WHETHER OR NOT SUCH
DAMAGES WERE FORESEEN OR UNFORESEEN. This Section 11 reflects the allocation of
risk between the parties. The limitations specified in this Section 11 will
survive and apply even if any limited remedy specified herein is found to have
failed of its essential purpose.
Customer
shall be solely liable for any transmissions sent through the Services. NHS has
no control over the content of any transmission nor will it be liable for such
content. Customer shall not use the Services to create or distribute any images,
sounds, messages or other material which are copyright violations, obscene,
harassing, racist, malicious, fraudulent or libelous, nor use the Services for
any activity that may be considered or are unethical, immoral, or to "spam" or
send other such unsolicited mass e-mails. Further, Customer will abide by all
rules, regulations, procedures and policies of NHS and any policies of NHS's
suppliers connected to the Services.
12.
Indemnification.
Customer shall indemnify NHS and its partners, parents, subsidiaries,
affiliates, directors, officers, employees and agents from and against any
claims, demands or liability (including any losses, costs, expenses, and
attorney's fees) arising out of or resulting from any injury (including death)
in persons, damage to property or other types of claims, including but not
limited to slander, libel or plagiarism, directly or indirectly, caused by the
Service and due to the acts or omissions of Customer.
13.
Modifications, Improvements and General Administration.
NHS reserves the right to change any provision in these Standard Terms and
Conditions by posting such on the NHS website. Such changes shall take effect
when such changes are posted on NHS's website pursuant to Section 7. Further,
NHS reserves the right, from time to time, to make changes in the configuration
of the NHS proprietary facilities, rules of operation, accessibility periods,
Customer identification procedures, type and location of equipment, allocation
and quantity of resources utilized, programming languages, administrative and
operational algorithms and designation of the control center serving Customer at
any particular address. NHS may perform all of the Service as specified in these
Standard Terms and Conditions directly or may have some or all of the Service
performed by its subsidiaries, affiliates or subcontractors.
14.
Assignment.
Customer shall not assign its obligations hereunder without the prior written
consent of NHS. Any attempted assignment or delegation in contravention of this
Section 14 shall be null and void and the Customer's membership will immediately
terminate, and any early termination fees will be charged
15. Re-sale
The Service is provided for the sole benefit of the end-user entering into this
agreement and may not be re-sold, shared, bartered, given to another party, or
the general public without prior written consent of NHS. This includes hosting
of any applications, peer-to-peer sharing, servers, gateways, web sites, kiosks,
and other services that NHS deems to be Re-sale use. Technical support for any
server application will be billed at NHS’s highest published hourly consulting
rate.
16. Force
Majeure.
Neither party shall be deemed in default of these Standard Terms and Conditions
for delay, failure in performance, loss or damage due to any cause beyond its
reasonable control, including, without limitation, fire, strike, embargo,
explosion, power irregularities, earthquake, nuclear accident, volcanic action,
flood, labor disputes, civil disturbances, government requirement, civil or
military authority, acts of God or public enemy, inability to secure products or
transportation facilities, acts or omissions of common carriers or other causes
beyond its reasonable control, whether or not similar to the foregoing.
17.
General.
(a) Except as otherwise specifically stated in these Standard Terms and
Conditions, the provisions of these Standard Terms and Conditions are for the
benefit of the parties hereto and not for any other person. (b) Any additional
or different terms of Customer's purchase order, whether or not such terms
materially alter these Terms and Conditions, shall be deemed objected to by NHS
unless these Standard Terms and Conditions are expressly amended in writing by
the parties hereto. Execution of a Customer's purchase order shall not operate
as an amendment to these Standard Terms and Conditions. Whenever printed, typed,
stamped or written provisions of Customer's purchase order conflict with these
Standard Terms and Conditions, these Standard Terms and Conditions shall
control. (c) Waiver by either party of any default by the other party shall not
be deemed a continuing waiver of such default or a waiver of any other default.
(d) The terms and conditions contained in these Standard Terms and Conditions
that by their sense and content are intended to survive the performance hereof
by either or both parties hereunder shall so survive the completion of
performance, cancellation or termination of Customer's membership. (e) These
Standard Terms and Conditions shall be construed in accordance with the laws of
the State of Colorado without regard to any conflicts of law. The parties hereby
agree to binding arbitration under the rules of the American Arbitration
Association. Such arbitration shall take place in Lakewood, CO. (f) If any of
the provisions of these Standard Terms and Conditions shall be invalid or
unenforceable, such invalidity or unenforceability shall not invalidate or
render unenforceable these Standard Terms and Conditions, but rather (unless a
failure of consideration would result there from) these Standard Terms and
Conditions shall be construed as if not containing the particular invalid or
unenforceable provision or provisions, and the rights and obligations of NHS and
Customer shall be construed and enforced accordingly. (g) These Standard Terms
and Conditions merges all prior written and oral communications between the
parties and defines the entire agreement of the parties regarding the subject
matter hereof.
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